Returns Policy

We offer a 30 day return period and all items can be returned for a refund provided they arrive back at our address within 30 days of receipt of purchase.

Items returned after that period will not be eligible for a refund and there will be a charge for returning the goods to the sender. Please note, we can only refund the original cost of the item, not any postage costs.


All items will be inspected upon return. They must be unused, still tagged and in the same condition you received them in.

Once we have received the returned item, a refund will be processed via the original payment method. Payments may take 3-5 working days to process as standard.

Please send all returns via tracked mail as we cannot be held responsible for lost items.

FAQS

- Can I return my item?

We offer a 30 day returns policy on all orders. Please see our returns page for full details on terms and conditions here.

- Can I exchange my item for something else?

Unfortunately, due to the used nature of all items, we are unable to offer exchanges on any products. You’re welcome to return the item for a full refund and purchase any other items you’d like instead.

- Do I have to pay return postage?

If you would like to return an item due to personal prefrence then yes you will have to pay for returns postage. Please use a tracked service when returning an item. If an item has arrived to you damaged or not as listed then we will cover the postage costs. Please consider the enviroment before returning items.

- How can I cancel my order?

You can cancel your order by contacting info@gothrift.co.uk. Please note all orders are shipped the same working day so please act fast if yoy have changed your mind.

- My order has not arrived. What do I do?

Sorry to hear this! Please reach out to us with your name and order number to info@gothrift.co.uk and we will look into it for you.

- Does my postage get refunded?

In the rare occasion that a wrong item has been sent or that an item has arrived damaged we will refund the orginal postage amount too.


SMALL CHANGES, BIG IMPACT!

Sustainability.

Is sustainability a passing trend? Absolutely not, sustainability has been trending for millions of years, otherwise we wouldn’t be here now! We believe that it’s fast fashion and excess that are a passing trend – sustainability is the future!

Still need help? Reach out!