- Your Order

What do I do if I have an issue with my order?

Got a problem? No worries! Drop us an email at info@gothrift.co.uk with your order number and a quick note on the issue and we’ll get back to you within 2 business days.

Can I cancel my order?

At Go Thrift, our dispatch team work morning, noon and night to get your orders out to you as quickly as possible. Therefore, it is not always possible to cancel your order before it reaches them and is picked, wrapped and collected by our courier. If you’d like to cancel, please drop us an email at info@gothrift.co.uk with your order number, but please be aware, we cannot guarantee that we can cancel your order. We will be in touch to let you know if your cancellation is possible.

- Returns and Exchanges

Can I return my item?

We offer a 30 day returns policy on all orders. Please see our returns page for full details on terms and conditions here.

Can I exchange my item for something else?

Unfortunately, due to the used nature of all items, we are unable to offer exchanges on any products. You’re welcome to return the item for a full refund and purchase any other items you’d like instead.

- Shipping and Delivery

How long will delivery take?

We offer two forms of UK shipping, standard and express. Please find all details on shipping and delivery times here.

How can I track my order?

All of our orders are sent fully tracked. Please see your order dispatch confirmation email to find your tracking number. The courier will depend on your shipping method purchased at checkout.

Why has my order been delayed?

Apologies! We always do our best to let our customers know of any delays, however these are occasionally unavoidable due to outside influences. Please keep a close eye on your tracking and drop us an email if you have any issues.

Do you ship Internationally?

Yes! We ship globally using all our standard courier options. Please enter your full address at checkout for a price for your country.

- Our Clothing

Is everything second hand?

Yes! Everything we sell is second hand or vintage. We believe that all items of clothing deserve a second chance at life, and by selling solely used items, we are protecting our planet at the same time by stopping these items going directly to landfill.

How can I be sure my items will be in good condition?

All second hand items can be expected to have some minor signs of wear and tear. We hand inspect each item and carefully list any major faults in the item description. If we wouldn’t wear it, we won’t sell it.

Are all items genuine?

Yes! We have a zero tolerance policy for counterfeit goods, and you’ll never find these on our site. We have a highly experienced team who know what to look out for and we ensure any items that are not genuine never end up in our store.


SMALL CHANGES, BIG IMPACT!

Sustainability.

Is sustainability a passing trend? Absolutely not, sustainability has been trending for millions of years, otherwise we wouldn’t be here now! We believe that it’s fast fashion and excess that are a passing trend – sustainability is the future!